Member Services (Front Desk)

About MIRA Wellness Club

MIRA Wellness Club is a members-only wellness club opening in central Chennai in early 2027. Members get coached strength and conditioning training, in-house physiotherapy, a partner nutritionist and a café. There are separate recovery floors for women and men, each with a sauna and cold plunges.

Our members are busy professionals who want training, recovery and health care in one place. The service standard is closer to a fine hotel than a gym. Chennai is our first club. We plan to open in more Indian cities over the coming years.

The role

You are the first face a member sees and the first voice they hear on the phone. You greet every member by name.

What you will do

• Welcome members and guests, and handle arrivals and departures.
• Manage bookings for training sessions, treatments and the recovery floors.
• Answer calls, WhatsApp messages and member requests quickly.
• Fix small problems quickly, such as a missing towel.
• Tell the team about anything members mention.

Who we are looking for

• 2 or more years in a hotel front office, hotel spa or members' club. Exceptional freshers will be considered and trained.
• Warm, composed and careful with details. You remember names and preferences.
• Calm when three things go wrong at once.
• Fluent English.

Pay

• Monthly pay ₹27K to ₹41K (cost to company), depending on experience.
• Performance bonus Tied to member feedback and retention.
• Profit share We plan to share club profit with the team. Details are in the offer.